Contact us

Call the Fund Helpline

Contact us on 1800 700 995 for all enquiries regarding your membership.

You can reach us between 8.30am and 5.30pm (AEST/AEDT), Monday to Friday, except for national public holidays.

For members outside Australia, the contact phone number is +61 3 8687 1878.

Email the Fund Administrator

holden@mercer.com

Write to the Fund Administrator

Mercer Outsourcing (Australia) Pty Ltd
GPO Box 4303
Melbourne VIC 3001

Write to the Fund Secretary

Holden Employees Superannuation Fund
C/- Mercer Outsourcing (Australia) Pty Ltd
GPO Box 9946
Melbourne VIC 3001

To contact the Holden Employees Superannuation Fund Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address. 

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001 

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.